Shipping Information

At Brun Grill Geschaft, we strive to ensure that your orders are processed and delivered as quickly as possible. Here are the details of our shipping process:

• Order Processing Time: 1-2 business days.
• Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping cost: €12.95.
• Free Shipping: Available for orders over €50, delivered within 15-25 business days via EMS.

Returns & Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return or exchange the item within 15 days of receipt. Please follow the steps below to initiate a return or exchange:

1. Contact Customer Service: Email us at [email protected] to obtain a return or exchange authorization. Please include your order number and the reason for the return or exchange.
2. Package the Item: Securely pack the item in its original packaging and include all original documents (e.g., invoice, warranty card).
3. Ship the Package: Send the package to the following address:
   Brun Grill Geschaft
   Kurfürstenstraße 58
   Dortmund, DE 19294
   Germany
   Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method (e.g., credit card, PayPal). Please note that it may take a few days for the refund to appear on your account, depending on your payment provider.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned or exchanged. These include:

• Grillbesteck (Grill Utensils)
• Handschuhe & Schürzen (Gloves & Aprons)
• Grillthermometer (Grill Thermometers)

These items are only eligible for return if they are defective or incorrect.

Contact Us

If you have any questions about our shipping or return policy, please contact us at [email protected].